VIP Chat Support Specialist (Czech-speaking)
Applications for this role are taken on Actually Remote. Your saved CV and details go straight to ADVIVA.
Czech-speaking VIP Chat Support Specialist (Remote)
Adviva is an international iGaming platform. We are growing our VIP support team and are looking for people who will help VIP clients in chat in Czech and English.
What you will do
- Resolve VIP clients' requests in online chat in Czech and English
- Help clients with their service and account questions
- Advise clients on the company's products
Schedule
- Fully remote, from home
- 5/2 or 2/2, day shifts. Your manager sets the exact schedule and shift time
- Night shifts only occasionally, to cover colleagues on vacation
Training
- Online, in English
- English matters: the training and all team communication are in English
- Successful training is required to start working
Requirements
- Czech B1 or higher, including written
- English B1 or higher - training and team communication are in English
- 3+ months of experience in written chat support with clients (calls and call center work don't count)
- Full-time only: not combined with studies or another job
- Typing speed from 25 words per minute in Czech, on a computer (short online test)
- Your own laptop or PC, headset with a microphone, stable internet
- A Telegram account
- Experience with VIP clients is a plus
What we offer
- 1 100 USD fixed + up to 300 USD KPI bonus per month (KPI: response speed, response quality, accurate CRM data)
- Remote work
- Training and support during onboarding
- Growth inside an international team
We are looking forward to your applications!